Lower personnel costs
Only one assistant for 6 cash registers
Fewer queues for customers
Express checkout for customers with baskets
Six cash registers instead of the usual two
For large stores with complex customer logistics, a non-linear working schedule and large checkout counters, we take into account all specifics, - location of the store, availability of transport hubs and parking nearby. We also calculate the total load on the checkout counter at various hours and the specifics of the purchases made.
We explore the existing service process and develop the optimal solution. We select a store for a pilot project and simulate introduction of a self-service system into operating activities. We calculate all benefits and create a plan for solution implementation in the retail chain.
We develop software and hardware integration and technical elements: from hardware placement plan to power supply and other details.
Store launch: installation and configuration of equipment, training of staff to work with new processes, support of staff in the first days of work.
At the beginning, we daily monitor activities in the store, collect the employees’ feedbacks and the information about receipts and customer behavior. Based on the control information, we prepare recommendations to achieve the planned objectives, all expertise is transferred to the client's team.
At this stage, the objective is to turn a one-time success into a permanent one and reach stable KPIs. We monitor the implementation results and, if necessary, adjust the store's processes again. After achieving stable KPIs, we plan a replication of the solution to other stores in the retail chain.
For stores with 3-6 cash registers with a predictable flow and customer profile, we have prepared layouts with a verified number of self-service points. Launching self-service with minimal costs.
For small stores, we have developed ready-made layouts, indicating the location of 2 to 6 self-checkout cash desks
Ready-made instructions for setup and integration with Set Retail software
Checklist for quick control after installation of hardware and software configuration
We provide stickers on the case of the cash register and recommendations for installation, description of the approach to the design of the self-service area
A ready-made user's guide for an assistant on a self-service area
Set SCO is a simple and intuitive software guiding a person through the purchase process and instructing at every step. At the same time, Set SCO not only “communicates” with customers, but also monitors the relevance of prices and manages all devices at the self-service checkout.
Within a year Globus retail chain replaced the front-office system in its Russian stores controlling 1,605 cash registers
The software maintenance costs have decreased; the service has accelerated by 5 %
Tomsk retail chain Lama Group has installed the first self-checkouts
head of Set products