Software maintenance costs have decreased, service has accelerated by 5 %, platform for implementing new cash register technologies has appeared. In 2020, large stores of the chain have been equipped with first self-service cash registers. Now they are preferred by 40 % of buyers.
The checkout program of European origin was technologically outdated; it was no longer supported by the developer and required a lot of resources for maintenance.
The Decathlon chain in Russia needed to:
cut the ownership costs of the checkout solution in the Russian stores;
have the checkout software that would support all changes in the Russian legislation;
introduce any types of cash registers, including self-checkouts (SCO);
easily integrate checkout software with any external systems and acquiring banks;
and have an architecture with no servers in the stores.