Tomsk retail chain Lama Group installed the first self-checkouts. In 9 days, 34 % of buyers in the hypermarket paid for their purchases without assistance. The new technology helped the retailer reduce the salary budget by 22.5 % and attract more buyers to the store.
The Lama Group IT department actively uses software developments to improve the quality of the customer service and sales. Since 2019, they have been introducing self-service technologies and installed the first self-checkouts (SCO). The pilot project goal was to evaluate the efficiency of the self-checkout zone and reduce the retail outlet salary budget by 40–50 %.
To achieve the KPI, the comprehensive expert support for introduction of the new equipment was required.