Within a year Globus retail chain replaced the front-office system in its Russian stores controlling 1,605 cash registers of three different types, and also integrated several new software and hardware solutions to automate other processes.
The history of Globus began in Germany. This largely explains the retailer’s European approach to the way of doing business: its desire to use the advanced store automation technologies for the customer convenience. This retail chain was one of the first in Russia to introduce a self-service system and a self-shopping solution Scan &Go.
The Globus retail chain in Russia had used a foreign checkout system satisfying the retailer in terms of speed and work quality. For many years, the solution was developed based solely on the requirements and case-by-case improvements of the Globus stores, it was highly customized and improvements were resource-consuming. Besides, the system was capable of using only dedicated equipment of the same IT contractor. Any further product software and hardware development was limited.
evolve with the market and learn from the best practices of the industry leaders;
ensure full and adaptive compliance with the changing legislation;
use a single core to control all types of cash registers in the retail chain;
be capable of using any hardware;
be supported by the developer;
With the Set products installed, Globus could automate the business processes in its stores and achieve stable and fast operation of all types of cash registers - classic, touch and self-service.
Set SCO effectively controls self-service checkouts, SCO Belt cash registers (which can operate both in self-service mode and with a cashier) and payment stations for customer checkout with Scan&Go self-scanning terminals.
Apart from the new Globus system, the CSI specialists promptly integrated the new software with existing solutions from global vendors, NCR and Re-Vision.
Today, CSI is still in service: software solutions, equipment of the classic checkout line and the self-service island, Scan&Go solutions, an e-store and price checkers.
We wanted to create a high-quality product that would be enjoyed. A mixed waterfall and agile approach was used in the work: the deadlines for each project stage were fixed and all changes were implemented on time due to active work. For example, the development department released the versions even before the release date, so that we had time to test them.
The testing stage was voluminous, as the client had demanding requirements for the quality of the solution. At the analytics stage, 2-day workshops were held with the client to better understand the requirements and business processes. The project showed how important the team interaction was, and we are glad that our cooperation with the Globus team turned out to be so successful.